- Where can I look for information on the order I placed?
Answer: You will receive an Order Confirmation text or email containing the details of your ordered products and the tracking number of the shipment.
- Can you send me more pictures of my favorite model?
Answer: Sure, you can send the link or full name of your favorite products to customer service to ask for more pictures.
- How long does it take for the parcel to arrive to me?
Answer: After receiving your order, we will process and ship it within 72 hours. The logistics are normally 7-10 days. Inside UAE same-day delivery.
- Can l pay with my VISA/MasterCard card?
Answer: We accept Visa/Master Cards. If you want to find the option, then please contact customer service.
- What should I do if my credit card payment is incorrect?
Answer: If you face any problem while using your credit card to check out, you can place the order again, and then cancel your order that was not successfully paid. You can check with your credit card company to confirm that your credit card is in good condition. Also, you can contact us for assistance.
- Is your website safe?
Answer: We will provide you a tracking number after your order, and you can track the package all the way. So please don’t worry about it. All your personal information that you used on our website is confidential and safe.
- What are the transportation methods?
Answer: Normally, for transportation, we use DHL, FedEx, SF, and EMS.
- Is the money transaction with your company safe?
Answer: Yes, money transaction with us is totally safe. We always protect our customer`s money transactions.
- Do you guarantee my privacy?
Answer: Yes, we guarantee to provide our customers with a safe and reliable online shopping experience. We guarantee the complete privacy of our customers.
- How do I set the time?
Answer: We will send a related video to set the time. You will get full guidelines in that video. If you face any difficulties, then you can contact our customer service.
- What is the first thing I need to do upon receiving the watch?
Answer: Please check if everything operating well. If you face any difficulties, then please feel free to contact us.
- My watch is automatic; why does it stop?
Answer: If it’s stopped you can inform us through WhatsApp, and our agent will guide you.
13. How do I set GMT and local time?
Answer: You will receive a full guideline video clip with how to do it. Hope the video will be enough to fix it. If you need more support, then please feel free to contact our customer service.
- How do I change the date?
Answer: You will receive a related video to change the date. You will have full guidelines in that video. If you face any difficulties, then please feel free to contact our customer service.
- How can I change or cancel my order?
Answer: You can claim the machine service warranty from the date of purchase of the product till 2 years.
- What is the communication process with dubai-watchesuae.com?
Answer: Contact our customer service at +8801671244444 or [email protected] or [email protected]
- How to claim for service warranty?
Answer: You can cancel your order through WhatsApp before dispatching it.
- Do you accept other currencies?
Answer: We accept all currencies, except Bitcoin and Cryptocurrencies. If you have any other option, please check with our customer care.
- Is that the same watch I will receive as same On the website?
Answer: Sure, we are very much transparent you will receive the same watch that you have seen on our website. We are a tested and trusted online shop and hope you will be happy to receive your favorite watch.
- How good is your replica?
Answer: The model, color, design, material, and craftsmanship of our replica watch are very close. Only the watch enthusiast can understand the difference between the replica and the original watch.
- Can I change/ exchange/ return my money?
Answer: As per our company policy, you can`t change/ exchange/ return the watch once it`s sold. You have to check before you pay. No cash return policy is available
